This page outlines the Terms and Conditions governing the use of Silkway Cosmetic‘s website, products, and services. These terms are legally binding and comply with Turkish laws (Turkish Code of Obligations No. 6098, KVKK No. 6698) while addressing international legal standards like GDPR and e-commerce regulations for global customers. By accessing our website or purchasing our services, you agree to these terms

Agreement Scope

This agreement applies to:

1. Website Usage: All visitors, and customers accessing Silkway Cosmetic’s website.
2. Services Offered: Manufacturing, branding, and consulting services.
3. Products: any private-label solutions.

General Terms

1. Eligibility:

   • Users must be 18+ or have parental/guardian consent.
   • Users agree to provide accurate and up-to-date information when interacting with our website or services.

2. Jurisdiction:

   • These terms are governed by Turkish laws. International users are subject to applicable cross-border regulations.

3. Language:

   • The primary language of these terms is English. Translations are provided for convenience.

Services and Product Use

1. Manufacturing Services:

   • Silkway Cosmetic collaborates with trusted factories in Turkey to deliver premium cosmetic manufacturing services.

2. Intellectual Property Rights:

   • Designs, formulas, and trademarks created during private-label projects remain the property of Silkway Cosmetic until fully purchased or transferred via contract.

3. Product Use:

   • Clients must ensure products meet the regulations of their target markets before distribution.

Payment Terms

1. Payment Methods:

   • Payments are accepted via wire transfer, cash payments, or secure online platforms.

2. Deposit and Balance:

   • A 50% deposit is required upon signing the contract, with the remaining balance due before delivery.

3. Currency and Exchange Rates:

   • Payments are accepted in USD, EUR, or TRY. Exchange rate discrepancies will not be covered by Silkway Cosmetic.

Refund and Cancellation Policies

1. Refund Policy:

   • Refunds are only provided in cases of manufacturing defects, non-delivery, or if the order does not match the approved samples.
   • Refund requests must be submitted within 14 days of receiving the goods.

2. Cancellation Policy:

   • Orders can be canceled within 7 days of signing the contract. Beyond this, cancellation will incur a fee based on production progress.

Delivery and Shipping

1. Delivery Timeline:

   • Orders are processed and shipped within the agreed timeline stated in the contract. Delays caused by external factors (e.g., customs clearance) are beyond Silkway Cosmetic‘s control.

2. Shipping Fees:

   • Shipping costs are the client’s responsibility unless otherwise agreed.

3. Inspection:

   • Clients must inspect delivered goods upon receipt and report any issues within 7 days.

Limitations of Liability

1. No Warranty for International Compliance:

   • While Silkway Cosmetic ensures product quality, it is the client’s responsibility to verify compliance with their target market’s regulations.

2. Indirect Damages:

   • Silkway Cosmetic is not liable for indirect damages, including lost profits or delays caused by third-party services.

Intellectual Property Rights

1. Content Ownership:

   • All text, images, and designs on the Silkway Cosmetic website are protected by copyright laws. Unauthorized use is prohibited.

2. Client Rights:

   • Custom formulas or branding materials developed for private-label clients will be transferred via contract.

Privacy and Data Protection

1. Compliance:

   • Silkway Cosmetic complies with Turkey’s KVKK and international data protection standards like GDPR.
   • For details, refer to our Privacy Policy.

2. Data Sharing:

   • Client information will not be shared with third parties without explicit consent, except as required by law.

Dispute Resolution

1. Governing Law:

   • These terms are governed by Turkish law.

2. Arbitration:

   • Disputes will be resolved through arbitration under the Istanbul Chamber of Commerce Arbitration Center (ITOTAM) if not settled amicably.

3. Jurisdiction:

   • Courts of Istanbul, Turkey, will have exclusive jurisdiction.

Amendments to Terms

Silkway Cosmetic reserves the right to modify these terms at any time. Updates will be communicated via the website. Continued use of our services constitutes acceptance of the revised terms.

Contact Information

For any questions regarding these Terms and Conditions:

• Email: legal@silkwaycosmetic.com