At Silkway Cosmetic, every private label product is crafted with precision to meet your brand’s exact requirements. Our Refund and Return Policy reflects our commitment to quality and contractual clarity while ensuring your satisfaction and protecting the integrity of custom-made products.

Private Label Return Policy

1. Non-Returnable Nature of Private Label Products

   • Products created under private label agreements are custom-designed and manufactured exclusively for the client’s brand.
   • Such products cannot be returned unless they fail to meet the specifications outlined in the signed contract or approved sample.

2. Eligibility for Returns
   A return will be accepted only if:

   • The product differs from the approved sample.
   • The delivered items do not match the agreed-upon specifications in the contract (e.g., ingredient list, packaging design).

3. Non-Eligibility for Returns
   Returns are not accepted under the following conditions:

   • The product matches the agreed-upon contract and sample specifications.
   • Issues arise from client misuse, improper storage, or failure to follow usage guidelines.

Process for Dispute Resolution

1. Documentation Required:

   • Provide a copy of the signed contract and approved sample acknowledgment.
   • Include photos and detailed explanations highlighting the discrepancies.

2. Evaluation:

   • Our quality assurance team will review the claim against the contract and sample.

3. Resolution:

   • If discrepancies are confirmed, we will offer a replacement or partial refund.
   • If the product matches the agreement, no return or refund will be issued.

Important Notes

• All claims must be raised within 14 days of receiving the products.
• Clients are responsible for ensuring proper storage conditions upon delivery to maintain product quality.
• Refunds or replacements, if approved, will follow the terms outlined in the contract.