Frequently Asked Questions (FAQ)

Clarity, Transparency, and Assistance – All Your Questions Answered!

At Silkway Cosmetic, we value transparency and your peace of mind. Below, you’ll find answers to our most frequently asked questions to assist you in your journey with us. If your question isn’t answered here, don’t hesitate to contact us directly through our support channels.

Category 1: General Information

Q1: What is Silkway Cosmetic’s main area of expertise?

Silkway Cosmetic specializes in providing private-label manufacturing services, helping businesses create and launch their unique product lines with the highest standards of quality and professionalism

Q2: Where are your products manufactured?

All products are manufactured in collaboration with trusted factories in Turkey, ensuring compliance with both Turkish and international quality standards.

Q3: What industries do you cater to?

We cater primarily to the cosmetic and beauty industry, including skincare, haircare, and wellness products.

Q4: How long has Silkway Cosmetic been in the private-label business?

We have years of expertise in the cosmetic manufacturing industry, ensuring reliability and trust in every service we offer.

Q5: Can I visit your facilities in Turkey?

Yes, we welcome clients to visit our collaborating factories to better understand our process and ensure confidence in our services.

Category 2: Private Label Services

Q6: Can I create custom formulas for my products?

Yes, we offer custom formulation services tailored to your brand’s unique vision and needs. Our experts collaborate closely with you to bring your ideas to life.

Q7: Do you provide design and packaging support?

Absolutely. We offer end-to-end solutions, including product design, label creation, and sustainable packaging options to align with your brand’s identity.

Q8: What is the minimum order quantity for private-label products?

Minimum order quantities vary depending on the product type. Please contact us for specific details.

Q9: Can I use my existing formula for manufacturing?

Yes, if you have an existing formula, we can assist in manufacturing it while ensuring quality and compliance.

Q10: How long does the private-label manufacturing process take?

The timeline depends on the complexity of the product. On average, the process takes 4–8 weeks, including formulation, testing, and production.

Category 3: Policies

Q11: What is your return policy for private-label products?

Private-label products cannot be returned unless they do not match the agreed contract specifications or the provided sample. We prioritize accuracy and quality to prevent such discrepancies.

Q12: How do you ensure anti-counterfeiting measures?

Our products include advanced features like tamper-proof seals, unique serial numbers, and QR codes to guarantee authenticity.

Q13: Are there penalties for order cancellations?

Yes, cancellations after production has begun may incur penalties to cover production costs. Contact us for further details.

Q14: What happens if there are delays in production?

We communicate proactively to address any delays and provide clear timelines for resolution.

Q15: How are disputes handled?

Disputes are resolved through transparent communication and in adherence to the terms specified in our agreements.

Category 4: International Clients

Q16: Do you work with clients outside of Turkey?

Yes, we have an international client base and offer our services globally, ensuring compliance with the legal and quality requirements of each market.

Q17: How do you handle international shipping?

We partner with reliable logistics companies to ensure safe and timely delivery of your products worldwide.

Q18: Do you provide assistance with export regulations?

Yes, we assist in ensuring your products comply with the necessary export regulations for your target markets.

Q19: Can you produce multi-language labels for international products?

Absolutely. We can design labels in multiple languages to cater to diverse markets.

Q20: How do you handle import duties and taxes?

Import duties and taxes are the responsibility of the client, but we provide documentation and support to streamline the process.

Category 5: Support & Assistance

Q21: How can I get support during the manufacturing process?

Our dedicated client success team is available to guide you every step of the way. From product development to delivery, we’re here to ensure your satisfaction.

Q22: What if I have more questions?

Feel free to reach out through our contact page or email us at support@silkwaycosmetic.com. We’re always ready to assist.

Q23: What kind of after-sales support do you provide?

We offer ongoing support for any queries or concerns post-delivery, ensuring a smooth experience.

Q24: How can I track the progress of my order?

We provide regular updates and tracking tools to keep you informed throughout the production and delivery process.

Q25: Is training available for handling and selling the products?

Yes, we offer training materials and guidance to help you effectively market and sell your products.

Looking for more? Connect with our customer care team for personalized assistance.